Frequently Asked Questions (FAQs) / Support
If your question is not answered in the FAQs, please call (732) 918-8000 or e-mail
support@imagishift.com for further assistance.
General Questions
- What is a Webinar?
A webinar is an online seminar delivered over the Internet. Using web-based tools to
simulate an interactive classroom environment, participants can view a presentation,
chat with subject-matter experts and fellow learners, participate in collaborative
activities and polls, and pose questions to presenters. Presenters can conduct software
demonstrations, click through PowerPoint slide presentations and even transfer important
files to participants. Best of all, Webinars are accessible from any computer with Internet
access so you can attend training without leaving the comfort of your office. The voice
portion of the Webinar is delivered using a teleconference or shared phone line. A broadband
connection is recommended, for viewing a webinar, but is not required.
- Is webinar training effective?
Yes. With travel budgets being cut and streamlined, Webinars are a cost-effective tool for
building capacity among Board members and staff. Because you are only charged a single fee
per site, you may bring as many people as you want to your site training. Use Webinars for
both training and also group planning with key team members.
- What if I only wish to purchase one individual Webinar session?
We're sorry but it is not possible to purchase a registration for a single session. We
carefully designed our Webinar series as a total learning experience, where each session
builds on the one before it. We encourage you to enroll for the entire series. You won't
regret it. Your satisfaction is guaranteed or you can take advantage of our
money-back guarantee.
- What if our team still has follow-up questions after the webinar about how to implement employer outreach?
Customers who have purchased either the Branding and Marketing or Solutions Selling
Series can log in and use the "Ask the Expert" feature of our Web site to tap into
the knowledge of our professional team. We have a vested interest in your success
and look forward to serving you.
Purchase/Payment Questions
- What is the cost per Webinar?
- What forms of payment are accepted?
The only payment method currently accepted is a Purchase Order Request (POR). When you make a purchase,
you can immediately print an invoice from the confirmation page. Print the invoice to request payment
by check from your organization. Copies of all invoices are also sent immediately to your e-mail account.
Also, when you are logged in to the site, your invoice is always available and printable from the History
page. You can also use this to request a payment by check from your organization.
Technical Questions
- What are the computer requirements to attend a Webinar?
Your computer will need to meet the requirements listed below:
Windows (98se, ME, XP, NT 4.0, 2000)
- Internet Explorer 4.0, 5.0, 5.5, 6.0
- Netscape Navigator 4, 6.2, 7.1
- AOL 8
- Compuserve 7 (2000 & XP only)
- Mozilla 1.2
- Opera 7
Macintosh (9.2, OS X 10.1 or later)
- Macromedia Flash Player 6.0.65 or higher for embedded video and Breeze Live
- Safari 1.1, 1.2
- Netscape 6.2, 7.1
- Microsoft Internet Explorer 5.2
- CompuServe 7 (OS 10.1 or later)
- Mozilla 1.2
Additional Requirements
To be sure your computer will be able to access the Webinar, please visit the
Breeze Live compatability test page.
- I've lost my password, what should I do?
You can find out your password by going to the Login page and
clicking the "I Forgot my Password" link.
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